Need help?
Call us toll free at
1-877-589-9800

Company Policies

Privacy Policy

Equipment Return Policy

Preferred Communications does not sell, disclose or otherwise make available personal information to third parties. We use a credit card processing company to bill purchasers of goods and services from the Site, and depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling and delivering orders. We share with them the information necessary to enable such card processing, fulfillment, and delivery of goods (i.e. name, address, and as appropriate, payment information).

Equipment purchased as new that is returned to Preferred Communications within 30 days of the original sale and found to be unused, in good condition, and in the original packaging will be accepted for return with a 20% restocking fee. All returns must have prior authorization in writing or by email from Preferred Communications and will not be accepted otherwise. Pre-paid airtime cards that have already been activated are non-refundable. Shipping fees and any activation and/or service fees will not be refunded.

Shipping

Credit Cards

All shipping is paid by the customer unless otherwise specified. Preferred Communications standard shipping method is Federal Express. We can ship on our FedEx account or yours. We ship Ground, 3-day, 2-day and Overnight to best meet your delivery needs. Alternate shipping methods are available. International customers are responsible for any duties, taxes, etc. charged to obtain entry into their country. Any shipping damage must be claimed immediately to the courier and to us. Returns must be authorized.

We accept all major credit cards. Complete credit card billing information will need to be provided, including but not limited to, complete billing address, complete name on card, security code, etc. Due to increasing fees charged by banks for credit card transactions, all credit card orders may be subject to an administrative processing fee.

Policy on Non-Refundable Items

Sales Tax

There will be no refund for any equipment that is purchased as used or that is custom ordered. All used equipment is sold as-is, and all sales of used equipment are final. There will be no refund for any new or used equipment purchased as part of an exchange involving a previously returned item. There will be no refund on any Globalstar equipment due to service issues.

Preferred Communications charges sales tax on all equipment shipments to North Carolina, Maryland, Louisaina and Virginia destinations. Preferred Communications accepts reseller certificates only if they are submitted prior to purchasing the product. To submit your Reseller Certificate to Preferred Communications, please contact us for further details.

 

Crystal Digital Communications, Inc. W-9 2017

Preferred Communications, Inc. W-9 2017


Undeliverable Shipments

Return Checks/NSF Fee

Refused or undeliverable shipments will be subject to a restocking fee of 20% in addition to applicable shipping, transaction and insurance fees.

All Returned Checks for Non-Sufficient Funds (NSF) are subject to a $50.00 Returned Check Fee.

Wire Transfer

Rentals

We accept Wire Transfers. Please note that there is a $15.00 Wire Transfer Fee for all international wire transfers. Domestic ACH (Automated Clearing House) payments are accepted with no additional fees. Contact us for wire transfer instructions.

Rental equipment credits will be issued for defective equipment only. If you cancel a rental order after the equipment has already shipped, you will be responsible for the shipping charges to and from our Butner, NC office, as well as the days the phone was gone from our office. If you cancel the rental prior to the shipping day, no charges will be incurred. Airtime credits for satellite network issues must be addressed directly with the airtime provider.

Warranties / Repairs

Preferred Communications honors all manufacturers' warranties, and will assist you in processing warranty claims, however all sales of equipment by Preferred Communications are subject to the Equipment Return Policy defined above. Refer to manufacturer’s warranty information provided with the product for all terms and conditions. Preferred Communications guarantees that any new product purchased shall be in good working order and conform to the manufacturer's specifications. If the product is returned for warranty work but upon inspection it is determined repairs are necessary due to damage unrelated to warranty items including but not limited to your misuse, negligence or deliberate acts you shall be liable for all repairs costs including a $150.00 inspection fee. Used equipment warranties vary on a case by case basis depending on if there is remaining original warranty or a Preferred Communications used equipment warranty available.


 

Some of our happy customers!